Recently, I downloaded AnyTrans software from https://www.imobie.com/anytrans/ to preserve data from an iPhone that I intended to repurpose. The free trial version appeared promising but limited, so I purchased the full version. But the fulll version did not work as advertised, so I requested a refund.
That's when I discovered that publisher iMobie imposes conditions that make refunds nearly impossible by requiring the user to waste time and effort trying to "fix" the software. My multiple requests for a refund were met with instructions to re-install the software and work with iMobie's tech support by email even though I repeatedly noted that it didn't work.
Finally, I posted a review at https://www.pissedconsumer.com/company/imobile/imobile-publisher-of-anytrans-is-dishonest-201704141034276.html?update=1 and sent iMobie the link. The next day I had my refund.
In the email notifying me of the refund, imobie insisted that it would have issued a refund anyway after 60 days, and its website now also makes that claim. However, at the time I ordered the full program, that 60-day claim was not evident. In any case, denying a customer the use of his or her money for 60 days of jumping through hoops is not reasonable.
The moral is that the more noise you make, the more likely it is that injustices will be corrected.
That's when I discovered that publisher iMobie imposes conditions that make refunds nearly impossible by requiring the user to waste time and effort trying to "fix" the software. My multiple requests for a refund were met with instructions to re-install the software and work with iMobie's tech support by email even though I repeatedly noted that it didn't work.
Finally, I posted a review at https://www.pissedconsumer.com/company/imobile/imobile-publisher-of-anytrans-is-dishonest-201704141034276.html?update=1 and sent iMobie the link. The next day I had my refund.
In the email notifying me of the refund, imobie insisted that it would have issued a refund anyway after 60 days, and its website now also makes that claim. However, at the time I ordered the full program, that 60-day claim was not evident. In any case, denying a customer the use of his or her money for 60 days of jumping through hoops is not reasonable.
The moral is that the more noise you make, the more likely it is that injustices will be corrected.
