Routers are marvelous devices that keep your home network humming and protect against intruders.
But now and then, a perplexing problem arises that doesn't respond to the expected solutions.
One of those is when the router works but won't connect to the internet. Or in the case of a new router that hasn't been configured, the problem can be worse because the setup process needs to examine your internet connection and may simply fail without recourse.
Before you pull all your hair out, take a look at your cable modem. Most such modems, like Motorola's, have more than one Ethernet-style port and these ports can develop problems. Try connecting the short cable between the router and the modem to a different port.
If that fixes the problem, you're done. The modem should handle input in any of its ports. If that doesn't work, disconnect from the router the Ethernet cable from a PC and plug it directly into a modem port; if that gets you online, then there may be a problem with the modem and you'll need to contact your cable company.
But now and then, a perplexing problem arises that doesn't respond to the expected solutions.
One of those is when the router works but won't connect to the internet. Or in the case of a new router that hasn't been configured, the problem can be worse because the setup process needs to examine your internet connection and may simply fail without recourse.Before you pull all your hair out, take a look at your cable modem. Most such modems, like Motorola's, have more than one Ethernet-style port and these ports can develop problems. Try connecting the short cable between the router and the modem to a different port.
If that fixes the problem, you're done. The modem should handle input in any of its ports. If that doesn't work, disconnect from the router the Ethernet cable from a PC and plug it directly into a modem port; if that gets you online, then there may be a problem with the modem and you'll need to contact your cable company.
